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Frequently asked Questions

Everything you need to know about our technology, if there's anything else you need to know, please contact us directly.

Viruskiller™ Technology

What makes Viruskiller™ different to other air purifiers?
How does Viruskiller™ work?

Viruskiller™ Performance

How loud are the devices?
Does Viruskiller™ eliminate toxic gas and odours?
How does Viruskiller™ perform in
environments with dust and high levels of dust?
Does Viruskiller™ reduce airborne allergens?
Is Viruskiller™ technology effective against Covid-19

Viruskiller™ Maintenance

What is the warranty on your products?
How do I maintain my Viruskiller™?
How often should the filters be cleaned?
Are the filters disposable?
How often should the filters be replaced?
Where can I buy spare parts?
What components of the units can be recycled?
What is the lifespan of the units?

Viruskiller™ Installation

How are the units installed?
Can Viruskiller™ be installed in rooms with air conditioning?
Can I move my device between rooms?
Can I open my window whilst using my Viruskiller™ unit?
Do the VK units come with the necessary parts to creative negative or positive pressure?

Viruskiller™ Certification

Has Viruskiller™ technology been independently tested?
What safety accreditation does Viruskiller™ have? 
Where are Viruskiller™ units installed? 

Viruskiller™ Safety

Does Viruskiller™ technology release any harmful by-products? 
Does Viruskiller™ technology release ozone as a by-product? 
Is it safe to be around the units whilst they're operating?
Can VK units remain operational 24/7?
Are the UV-C lights safe?
Is it safe to handle the filters?

Hypochlorous Acid™ Safety

What is hypochlorous acid?
Is HOCl safe for skin contact?
Is HOCl a hazardous material?
How does HOCl kill pathogens?

Bactiscan™ FAQ

How should we test our surface areas after clean in place?
How often should we examine our surface areas?
I have used traditional methods for validating my clean in place, what is the best methodology now?
Is it true that biofilms become hardened on the surface and cannot be washed off by cleaning in process?
Where would your inspector look for these biofilms in my plant
What are environmental issues with testing using Bactiscan™?
Can you prove the accuracy of this test?
How safe is the equipment that you will use for these tests?
What safety steps should I take whilst using Bactiscan™?
How much downtime is needed for the Bactiscan™ test?
Would your test method find product residues on my filling machine?

Contact by Email

General Enquiries:
enquiries@hygenetechnologies.com

Sales:
sales@hygenetechnologies.com

Customer Service &
Technical Support:
support@hygenetechnologies.com

Contact by phone
(Ghana)

General Enquiries:
+233 59691 4339
+233 24102 9940

Sales:
+233 59691 4339
+233 24102 9940


Customer Service &
Technical Support:

+233 24102 9940

Contact by phone
(Nigeria)

General Enquiries:
+233 59691 4339
+234 81031 74193

Sales:
+233 59691 4339
+234 81031 74193

Customer Service &
Technical Support:

+234 81031 74193
+233 24102 9940

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BEAVER HOUSE - HEAD OFFICE
AGOSTINHO NETO RD
AIRPORT RESIDENTIAL AREA
PO BOX OS 2778
ACCRA GHANA
+233 59691 4339
+233 24102 9940


31 JAMES ROBERTSON STREET
SURULERE
LAGOS
LAGOS STATE
NIGERIA
+233 59691 4339
+234 81031 74193


ENQUIRIES@HYGENETECHNOLOGIES.COM

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